SeeEraMsia
Collection of Personal Data
1. Collection without consent is permitted or required by the PDPA or other laws. We generally do not collect your personal data unless it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after
- you (or your authorised representative) have been notified of the purposes for which the data is collected, and
- you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes.
Use of Personal Data
2. We shall seek your consent before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law). We may use your personal data for any or all of the following purposes:
A. performing obligations in the course of or in connection with our provision of the services requested by you;
B. verifying your identity;
C. responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
D. processing payment or credit transactions;
E. sending your marketing information about services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;
F. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
G.any other purposes for which you have provided the information;
H. any other incidental business purposes related to or in connection with the above.
Disclosure of Personal Data
3. We may disclose your personal data:
- where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
- to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause 5 above for us.
The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
Withdrawing Your Consent
4. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Administrator at the contact details provided below.
5. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
6. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 4 above.
7. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclosure without consent is permitted or required under applicable laws.
Access To And Correction Of Personal Data
8. If you wish to make
(a) an access request for access to a copy of the personal data which we hold about you
(b) information about the ways in which we use or disclose your personal data
(c) a correction request to correct or update any of your personal data which we hold about you,
you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
9. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
10. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
Protection of Personal Data
11. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third-party service providers and agents only on a need-to-know basis. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
Effect of Notice and Changes to Notice
12. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
Data Protection Personnel
13. You may contact our Data Protection Administrator if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Attention: Admin
Email: info@seeera.com.my